Our support service
Support that fits the person
Counselling and Waypoint mentoring are each available on their own. For people facing drug or alcohol dependence, our recovery pathway brings all three together, the best possible chance of a recovery that lasts.
Recovery
For drug or alcohol dependence: an integrated pathway that includes counselling and Waypoint mentoring.
Counselling
Available as a standalone service for anyone who would benefit, as well as within recovery.
Mentoring
Waypoint mentoring is available as a standalone service, as well as within recovery.
Non-opiate drug & alcohol recovery
An integrated pathway, includes counselling and Waypoint mentoring.
This is where many people first reach us, often at the point of greatest crisis. Our recovery offer provides structured, professional support for people dependent on alcohol and non-opiate substances who want to change. Recovery brings all three strands together: counselling to heal what’s underneath, and Waypoint mentoring to rebuild everyday life.
Why it matters
Recovery is the foundation that makes counselling and mentoring possible, it stabilises the immediate situation and creates the breathing space people need to begin deeper work. But recovery alone rarely solves the problem, because dependence is usually a symptom of something underneath.
What this looks like
- An honest, non-judgemental assessment of where the person is and what they want to change.
- A clear, structured recovery plan tailored to the individual, not a fixed programme.
- Practical support to reduce and manage substance use safely, with signposting to specialist services where needed.
- A focus on relapse prevention and the everyday stability that makes staying well possible.
What this looks like
- Confidential one-to-one counselling delivered by appropriately qualified practitioners.
- A safe, consistent therapeutic space to understand and process what has happened.
- Support to develop healthier coping strategies, emotional regulation and resilience.
- Available on its own, or joined up with recovery and mentoring as part of a person’s wider support.
Mental health support through quality counselling
Available as a standalone service.
Behind most addiction and crisis is unresolved pain: trauma, grief, anxiety, depression, or a long history of not being heard. Our counselling strand addresses these underlying causes rather than only the surface behaviour.
Why it matters
Quality counselling is what turns short-term stabilisation into lasting recovery. By healing the underlying drivers of distress, and helps people build a more hopeful, stable inner life.
Waypoint mentoring
Available as a standalone service.
Waypoint is our relationship-based mentoring service. It is built around people, not problems, and it carries a person from getting well to building a life worth staying well for.
Why it matters
Mentoring meets the long-term needs that determine whether change lasts, and it is the part most likely to be missing from short-term, recovery-only provision.
Explore Waypoint mentoringWhat Waypoint provides
- One-to-one mentoring, a trusted person who walks alongside the individual at their own pace.
- Practical help with everyday things: post, bills, paperwork, forms and appointments.
- Goal setting and encouragement, building confidence step by step.
- Support to reconnect with community, explore volunteering, and prepare for training or employment.
- Signposting back into recovery or counselling whenever it is needed.
How the strands work together
One journey, measured by distance travelled
We measure success not by where someone starts, but by the distance they travel. A small step forward is still progress.
Crisis / entry
Substance use stabilised; immediate risks reduced.
Stabilising
Underlying trauma and distress begin to heal; coping develops.
Rebuilding
Confidence, routine, belonging and purpose are rebuilt.
Sustaining
Supported for as long as needed, nobody falls through the gap.
Because the strands sit within one organisation, people can move between recovery, counselling and mentoring as their needs change, and step back into any of them at any time.
Ready to take the first step?
Reach out for support, or refer someone you’re working with. We meet people where they are.
Get support